Terms of Service

Last updated: March 23, 2025

By purchasing a service from Cifral Solutions LLC or using cifral.io, you agree to these Terms of Service. Please read them before completing your purchase.

1. Services

Cifral Solutions LLC ("Cifral Solutions", "we", "us") provides business process automation services delivered as fixed packages — 24/7 Answers, First Response, No More Copy-Paste, and Quote Fast — as described on the pricing page at the time of purchase.

The deliverables and scope of work for each package are defined on the pricing page. Work begins after payment is confirmed and a kickoff call has been scheduled.

2. Payment Terms

Fixed packages (purchased via website checkout)

• 100% of the setup fee is charged at the time of purchase.
• Monthly retainer (if applicable) is charged 100% upfront at the start of each billing month.
• No work begins until payment is confirmed.

Custom projects (handled separately, not via website checkout)

• Custom projects are quoted individually and governed by a separate Service Agreement sent by email before work begins.
• Payment for custom projects is typically 50% of the setup fee on agreement signing and 50% on project go-live. Specific terms will be stated in the individual agreement.

3. Scope of Work — What's Included vs. Out of Scope

Included in the monthly retainer

• Monitoring the delivered automation for errors.
• Minor fixes caused by API changes or platform updates beyond the client's control.
• Small prompt or logic adjustments that do not change the core functionality.

Not included (quoted separately as change requests)

• New integrations or connecting additional tools not in the original scope.
• New features or workflows beyond what was delivered.
• Changes caused by the client switching tools or platforms.
• Rebuilding or significantly modifying the automation.

Any request outside the original scope will be assessed and quoted separately before work begins.

4. Refund Policy

• Fixed packages: No refunds after the kickoff call has taken place and access credentials have been shared.
• If a project is cancelled before the kickoff call, a full refund will be issued within 5 business days.
• Monthly retainers are non-refundable once the billing period has started.

5. Intellectual Property

• The client retains full ownership of their data, content, and business information.
• Cifral Solutions retains ownership of the underlying workflow architecture, templates, and proprietary methods used to deliver the service.
• The delivered automation runs in the client's environment and the client may maintain it independently after delivery.

6. Limitation of Liability

Cifral Solutions shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim is limited to the amount paid for the service in question.

7. Changes to These Terms

We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

8. Governing Law

These Terms are governed by the laws of the State of Delaware, United States.

18. Contact Information