Terms of Service

Last updated: July 3, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Cifral Solutions LLC ("Cifral", "we", "us", or "our"), operating at cifral.io.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Overview

Cifral Solutions LLC ("Cifral", "we", "us") provides business process automation services delivered as fixed packages — 24/7 Answers, First Response, No More Copy-Paste, and Quote Fast — as described on the pricing page at the time of purchase, as well as custom-scoped automation projects.

Cifral also provides an automated lead-screening service to real estate agency partners, under which Cifral acts as a data processor rather than a service provider to the end applicant. That relationship is governed by a separate Data Processing Agreement with each partner, not by these Terms, and is described in our Privacy Policy (Section 13).

2. Acceptance of Terms

By accessing our website, purchasing a fixed package, or signing a Service Agreement for a custom project, you agree to be bound by these Terms and by any package-specific terms on the pricing page or a signed Service Agreement. If a conflict exists between these Terms and a signed Service Agreement, the signed agreement controls for that engagement.

3. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the business you represent. Our services are intended for business customers (B2B) and are not directed to consumers acting outside a trade, business, or profession.

4. Service Agreements

Fixed packages (purchased via website checkout)

The deliverables and scope of work for each fixed package are defined on the pricing page. Work begins after payment is confirmed and a kickoff call has been scheduled.

Custom projects

Custom projects are quoted individually and governed by a separate Service Agreement sent by email before work begins. Where a custom project involves Cifral processing personal data on your behalf, a Data Processing Agreement will be executed alongside the Service Agreement.

Included in the monthly retainer

• Monitoring the delivered automation for errors.
• Minor fixes caused by API changes or platform updates beyond the client's control.
• Small prompt or logic adjustments that do not change the core functionality.

Not included (quoted separately as change requests)

• New integrations or connecting additional tools not in the original scope.
• New features or workflows beyond what was delivered.
• Changes caused by the client switching tools or platforms.
• Rebuilding or significantly modifying the automation.

Any request outside the original scope will be assessed and quoted separately before work begins.

5. Fees and Payment

• 100% of the setup fee for fixed packages is charged at the time of purchase.
• Monthly retainer (if applicable) is charged 100% upfront at the start of each billing month.
• No work begins until payment is confirmed.
• Custom projects are typically billed 50% on agreement signing and 50% on project go-live; specific terms are stated in the individual agreement.
• Payments are processed by Stripe; Cifral does not store your full card details.

Refunds

• Fixed packages: No refunds after the kickoff call has taken place and access credentials have been shared.
• If a project is cancelled before the kickoff call, a full refund will be issued within 5 business days.
• Monthly retainers are non-refundable once the billing period has started.

6. Intellectual Property

• The client retains full ownership of their data, content, business information, and any personal data provided to Cifral.
• Cifral retains ownership of the underlying workflow architecture, templates, and proprietary methods used to deliver the service.
• The delivered automation runs in the client's environment and the client may maintain it independently after delivery.
• The Cifral website, logo, and content are protected by copyright and trademark law and may not be copied or reused without permission.

7. Data Privacy and Security

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where Cifral processes personal data on your behalf as part of a service (for example, the real estate lead-screening service), Cifral acts as a data processor and will only process that data under a signed Data Processing Agreement and on your documented instructions. You are responsible for ensuring you have a lawful basis to provide personal data to Cifral and for meeting your own obligations as a data controller (including notices to the individuals whose data you submit to us).

8. Confidentiality

Each party agrees to protect the other's non-public business, technical, and customer information ("Confidential Information") with the same degree of care it uses for its own confidential information, and not to disclose it except to employees, contractors, or sub-processors who need it to perform the services and are bound by equivalent confidentiality obligations. This obligation does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice to the other party where legally permitted).

9. Warranties and Disclaimers

Except as expressly stated in a signed Service Agreement, our services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or fully secure. Outputs generated with the assistance of AI models (including fit assessments, chat replies, and draft content) are provided for informational purposes, may contain inaccuracies, and should be reviewed by a qualified human before being relied upon for any consequential decision.

10. Limitation of Liability

To the maximum extent permitted by law, Cifral shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from the use of our services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or relating to these Terms or the services shall not exceed the amount paid by you to Cifral for the service giving rise to the claim in the 12 months preceding the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including mandatory consumer protections that may apply to you.

11. Indemnification

You agree to indemnify and hold Cifral harmless from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law, including data protection law, in connection with personal data you submit to Cifral; or (c) your infringement of a third party's intellectual property or other rights.

12. Term and Termination

These Terms remain in effect for as long as you use our services or have an active engagement with us. Either party may terminate a monthly retainer with 30 days' written notice. We may suspend or terminate access immediately for non-payment or material breach that remains uncured 15 days after written notice. Upon termination, fees already due remain payable, and we will delete or return data we hold on your behalf (including any data processed under a Data Processing Agreement) in accordance with that agreement or, absent other instructions, within a reasonable period. Sections relating to intellectual property, confidentiality, liability, indemnification, dispute resolution, and general provisions survive termination.

13. Use of Website

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Attempt to scrape, reverse engineer, or gain unauthorized access to our systems.
• Interfere with the security, integrity, or performance of the website or our chat widget.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

14. Third-Party Services

Our website and services rely on third-party providers, including Stripe (payments), Cal.com (scheduling), and our self-hosted n8n workflow infrastructure, among others listed in our Privacy Policy. We are not responsible for the availability, content, or practices of third-party services, which are governed by their own terms.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes take effect constitutes acceptance of the updated Terms; if you do not agree, you should stop using the services and may terminate as described in Section 12.

16. Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Binding arbitration; class action waiver. Except for claims for injunctive relief relating to intellectual property or confidentiality, or claims that qualify for small claims court, any dispute arising out of or relating to these Terms or our services shall be resolved by binding, individual arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association, rather than in court, and you and Cifral each waive the right to a jury trial and to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing info@cifral.io within 30 days of first agreeing to these Terms.

EU/UK and consumer carve-out. Nothing in this section is intended to, and does not, override any mandatory consumer-protection rights you may have under the law of your country of residence, or your right to bring a claim before the courts of your country of residence where applicable law grants you that right and does not permit it to be waived by agreement.

17. General Provisions

• Entire agreement: These Terms, together with any signed Service Agreement and Data Processing Agreement, constitute the entire agreement between you and Cifral regarding the services.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Independent contractors: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Cifral.
• Notices: Notices to Cifral should be sent to info@cifral.io; notices to you will be sent to the email address associated with your account or purchase.

18. Contact Information